The Sunrise Quality Promise

Our Commitment to Quality Care

As part of the Sunrise Signature Experience, we are committed to providing our residents with a home that is safe and secure. We provide continued education and training, clinical care protocols and multiple quality assurance measures to reinforce the strong standards that set Sunrise apart from other assisted living facilities. New team members at every community complete a comprehensive Sunrise training curriculum focused on the care and well-being of our residents.

I have to say that your organization is extremely well run. I congratulate you. This doesn’t happen by accident. When something looks easy, it is because those doing it are pros, and not because what they do is simple…
– Daughter of Sunrise of Scottsdale residents Scottsdale, AZ

Resident & Family Surveys

Annually, we survey residents and their families about their experiences, and they confirm that quality of life at Sunrise goes above and beyond what's expected at an assisted living facility. We're also proud that the vast majority of those surveyed would strongly recommend Sunrise assisted living to their friends and family. In 2012 alone, more than 2,200 new residents made Sunrise their home as part of our Friends & Family Referral Program. Here are the top responses to our survey:

Resident and family survey top responses

Built With Seniors in Mind

Our culture encourages teamwork. Every Sunrise community team member is directly involved in monitoring the safety of our residents. When something does not happen as it should, we are all over it. Our communities were built with seniors in mind and include these safety features:

Furniture with rounded edges and flame-retardant, hygienic fabrics

Mid-point and end-of-corridor seating that offers rest stops and conversation areas

Innovative chair rails along corridors to provide support and guidance for residents

Quality and Safety at Sunrise

At least once a month, regional leaders review standards in resident care, clinical operations, regulatory and compliance, dining, facilities and maintenance and HR and training. Specific safety measures include:

The Sunrise Quality Promise Construction, materials and practices designed to minimize fire risk and maximize resident safety

The Sunrise Quality Promise Security monitoring and community access controlled by trained team members

The Sunrise Quality Promise Sunrise-monitored emergency call pendants and pull stations in each suite and bathroom

Sunrise also uses specially developed, senior-friendly interior design techniques to create beautiful, comfortable and convenient environments that help maximize resident safety.

Always Reaching Higher

We take care to hire team members with the right skills who also have a caring heart for serving seniors. In turn, our professional staff choose to work at Sunrise communities over other assisted living facilities for the opportunity to enhance the lives of seniors. On a monthly basis, our regional leaders review standards in:

  • Resident Care
  • Clinical Operations
  • Regulatory & Compliance
  • Dining
  • Facilities & Maintenance
  • Human Resources & Training
We salute you and thank you from the bottom of our hearts for your kindness…It is a blessing not only to residents, but also to their families.
– Family member, Sunrise of North Lynbrook resident

By delivering on our commitment to quality, residents and their families enjoy the peace of mind that comes with a top-rated senior living community. Our residents expect us to do what’s right for them, which is why we are constantly learning, improving and striving to provide them with the best possible care.

Visit a community today to experience the Sunrise difference. Enjoy a respite care stay before deciding which community is right for you or your loved one.