First Things First
- Is the location pleasant and attractive?
- Is it in an area you will be happy to visit?
- Can family and friends get there easily?
- Is it close to shopping or local activities?
Staff
- Is the staff helpful and friendly?
- Are they available or on-call to help?
- Is the staff trained?
- Are management personnel trained?
- Is supervisory staff available 24 hours a day?
- Are doctors available for check-ups?
- Do nurses administer medicines?
- Are physical or speech therapists available?
Accommodations
- Are common areas well designed and clean?
- Do things feel cheerful?
- Are there ramps or elevators for wheelchairs?
- Is the living space furnished?
- Can you decorate the way you want?
- Are the rooms cheerful, well lit and comfortable?
- Is there a choice of floor plans?
- Are the floors carpeted?
- Do the bathrooms have handrails and a shower seat?
- Is there adequate privacy and quiet?
Care and Services
- What is the assessment process?
- Is there a written service plan for each resident?
- What additional services are available for changing needs?
- Is there a strong focus on wellness?
- Is help available to houseclean and do laundry?
- Are there smoke detectors or a security system?
- Are there emergency call units available?
Food and Entertainment
- Are dining areas convenient to the living spaces?
- Is there a wide range of planned activities?
- Are there scheduled 'off-campus' activities and events?
- Is transportation available?
