The Sunrise Quality Promise

Our Quality Promise

Championing quality of life for all seniors-it's the mission and responsibility of every Sunrise team member. To achieve that, we invest in our team. New team members complete a comprehensive Sunrise training curriculum focused on the care and well-being of our residents.

Our Designated Care Managers allow us to work one on one with our residents in order to build strong relationships, to spot changes and to act quickly to provide quality care and service. Individualized Services Plans are developed for each resident, evaluated regularly and shared with families.

I have to say that your organization is extremely well run. I congratulate you. This doesn’t happen by accident. When something looks easy, it is because those doing it are pros, and not because what they do is simple…
– Daughter of Sunrise of Scottsdale residents Scottsdale, AZ

Our Culture of Safety

We are committed to providing our residents with a home that is safe and secure. We provide continued education and training, clinical care protocols and multiple quality assurance measures to reinforce our strong standards.

Safety is a Priority

Our communities were built with seniors in mind, and safety features include:

The Sunrise Quality Promise E-call systems in bathrooms and bedrooms, and mobile pendants to call for immediate help

Perimeter door systems that securely monitor the comings and goings

Mid-point and end-of-corridor seating that offers rest stops and conversation areas

Custom-designed furniture with senior-friendly dimensions to allow for the greatest safety and convenience, and encourage independent mobility

Always Reaching Higher

By delivering on our commitment to quality, residents and their families enjoy the peace of mind that comes with a top-rated senior living community. Our residents expect us to do what's right for them, which is why we are constantly learning, improving and striving to provide them with the best possible care. At Sunrise, we are committed to continuous quality improvement in all areas of the community. On a monthly basis, our regional leaders review standards in:

  • Resident care
  • Clinical operations
  • Regulatory & compliance
  • Dining
  • Facilities & maintenance
  • Human resources & training

Additionally, our Quality team assists the communities in identifying areas of opportunity for performance improvement and sharing best practices.

Our Legacy of Care

For our residents and families, quality of life means living in a supportive home filled with friends (including lovable cats and dogs). It means trusted and compassionate caregivers, nutritious meals, and days filled with enriching activities that nurture the mind, body and spirit. Annually, we survey residents and their families about their experiences, and they confirm what we always hope.

What families are saying:

We're also very proud that the vast majority of those surveyed would strongly recommend Sunrise to their friends and family. In 2015 alone, more than 1,700 new residents made Sunrise their home as part of our Friends & Family Referral Program.

We salute you and thank you from the bottom of our hearts for your kindness…It is a blessing not only to residents, but also to their families.
– Family member, Sunrise of North Lynbrook resident

Visit a community today to experience the Sunrise difference. Enjoy a respite care stay before deciding which community is right for you or your loved one. 

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