Sunrise Earns "Highest in Customer Satisfaction among Senior Living Communities" Award by J.D. Power

Sunrise Senior Living  |  February 19, 2018
JD Power Trophy - Sunrise Senior Living
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At Sunrise, we take your care personally and are committed to providing each family with an experience tailored to their preferences and needs. Sunrise recently ranked “Highest in Customer Satisfaction among Senior Living Communities” by J.D. Power, the most trusted name in market research, and we are honored to be the first-ever senior living provider to earn this distinction.

A few highlights:

  • In the 2018 Senior Living Satisfaction Study, Sunrise earned the highest score in five out of the six study factors by assisted living and independent living customers.  Those areas were:
    • Caregiver/staff
    • Senior services/activities
    • Setup/orientation
    • Rooms/building/grounds
    • Food/beverage
  • The J.D. Power study also indicated the most important factor to customers is caregiver/staff.

Our knowledgeable, dedicated team members, are at the heart of why Sunrise has earned this achievement. “For more than 35 years, Sunrise has created a unique approach to senior living that is deeply focused on providing the very best personalized, high-quality care to its residents. We are proud that this J.D. Power study, which captures the voice of senior living customers across the country, demonstrates that we are successfully delivering on our customer-centric mission. We are grateful to our highly trained, compassionate team members for helping Sunrise earn this distinguished recognition,” said Chris Winkle, Sunrise’s CEO.

Visit a Sunrise Community

We welcome families to come visit our senior communities and see first-hand what personalized senior care and service at is all about – from our caring staff, to dining and activities programming.

Contact us or find a community near you and schedule a tour.

Sunrise Senior Living received the highest numerical score in the J.D. Power 2018 Senior Living Satisfaction Study, based on 2,539 total responses among 7 senior living communities measuring experiences and perceptions of residents/family members/friends, surveyed October-December 2017. Your experiences may vary. Award applicable to United States only. Visit jdpower.com


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