Addressing Concerns & Complaints
Sunrise Senior Living has a long-standing reputation for excellence, integrity and ethical behavior in championing quality of life for all seniors. This reputation is based on incorporating our mission, Principles of Service and Core Values into all of our relationships with Sunrise residents, team members, families and business partners.
Addressing Your Concerns
At Sunrise Senior Living, we take pride in our commitment to our residents and their families. If you feel that we are not doing our best to fulfill our mission or are not operating in line with our principles of service and values, please let us know so that we can rectify the situation. We encourage anyone who has a relationship with Sunrise to contact us with any feedback, including any concerns or complaints about resident care, employee relations, policy compliance, business ethics or any of the following:
- Billing or reimbursement issues
- Violation of governmental regulations
- Workplace violence
- Conflict of interest
- Substance abuse
The first step in resolving concerns or disagreements is to approach the community, team or individual directly, and our leadership at a local community is available to assist. However, if you prefer to remain anonymous, or your issues are not resolved, please contact our Ethics Hotline.
To file a report, call (888) 310-6744.
Learn more about how Sunrise addresses the concerns of residents, team members, family members and business partners in our Code of Conduct & Integrity.