Moving Forward, Together

Thanks to our high COVID-19 vaccination rates, residents in open modified-operating* communities can now enjoy more community activities and in-person visitation, subject to applicable guidelines as they evolve, including:

  • A variety of indoor and outdoor group activities and special events 
  • Open common areas and amenity spaces such as game rooms, libraries, bistros, and gyms where residents can be active and socialize
  • Open community dining rooms where residents can enjoy meals together
  • Community outings and day trips
  • Trips out of the community without having to quarantine upon return
  • Visitation with guests in their suites and community common areas

In addition, some of our communities are conducting in-person tours and evolving our move-in protocols for prospective residents.

Protecting Our Communities

We continue to be guided by our evidence-based Infection Control and Prevention program, which is based on CDC guidance for long-term care communities, to help fight the spread of COVID-19.


  • Using an EPA-registered, food-safe 2-in-1 sink and surface cleaner sanitizer, which has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces.
  • Regularly disinfecting high-touch surfaces and high-use common areas in addition to following all other routine cleaning protocols.
  • Following CDC hand hygiene measures and placing hand sanitizer throughout communities.


  • Implementing screening protocols for all residents, team members, and essential visitors who regularly enter the community.
  • Screening all who enter a community for temperature, potential symptoms of illness, recent travel history, and possible exposure to the virus.
  • Conducting temperature and comprehensive COVID-19 symptoms checks on residents at least daily and supporting our independent residents who may want us to complete this assessment on their behalf (in communities with a restricted operations status).


  • Following CDC and other applicable guidance on social distancing for group activities and in-person visits.
  • Supporting telehealth visits with physicians and other health professionals, as appropriate under the circumstances.

Please know that we weigh our response carefully. Things can change quickly in our current environment, which may impact our operations, and we ask for your continued understanding of the extraordinary circumstances that surround us all.

*Our communities are classified into one of two phases: closed or open modified operations. An open modified-operating community is determined by having 14 consecutive days with zero active, confirmed cases of COVID-19. A closed community is determined in collaboration with the local health department.