Phased Resumption of Operations Plan

We continue to carefully evolve our approach to resume operations as circumstances and local guidelines permit. We’re committed to helping our residents maintain connections with friends and family and continue to enjoy all that they love about life at Sunrise.

Restricted Operations: Communities in this phase have active cases of COVID-19 or community members exhibiting symptoms of the virus. During this time:

  • Infection control protocols remain in place
  • Residents self-quarantine in their suites
  • Meals are delivered to residents in their suites
  • Team members provide safely conducted 1:1 programming in residents’ suites
  • Regular Suite Stops and Hydration Stops take place throughout the day
  • Residents may connect with loved ones through phone calls, FaceTime, or Skype

Essential Caregivers: Residents in communities that have entered Phase One, Two, or Three will now have the option to elect two Essential Caregivers if applicable state/local requirements and guidelines allow.

  • An Essential Caregiver is an individual who provides companionship, emotional, and/or social support.
  • Essential Caregivers are required to provide documentation of a negative COVID-19 test every 14 days and can visit when a community’s county positivity rate for COVID-19 is below 5 percent.

Phase One: Communities that have satisfied applicable federal, state/provincial, and local requirements may enter this phase when they have met certain criteria, including 14 days without an active, confirmed case of COVID-19. During this time, infection control protocols remain in place and residents may participate in:

  • Socially distanced dining in community common areas
  • Outdoor, socially distanced small-group programming
  • In-suite visits from Essential Caregivers with a negative COVID-19 test result, provided the county COVID-19 positivity rate is below 5 percent, and if applicable state/local requirements and guidelines allow
  • Scheduled, socially distanced, outdoor visitation with friends and family
  • Scheduled appointments with the community’s in-house hair stylist
  • Outdoor activities to enjoy fresh air

Phase Two: Communities that are currently in Phase One for at least 14 days may enter Phase Two once they have also met applicable federal, state, and local requirements. During this time, infection control protocols remain in place and communities may offer additional opportunities for residents including:

  • In-suite visits from Essential Caregivers with a negative COVID-19 test result, provided the county COVID-19 positivity rate is below 5 percent, and if guidelines established by local health officials and restrictions for assisted living communities allow
  • Additional socially distanced small-group programming, such as scenic van rides and cooking clubs
  • More opportunities to socialize outside of suites with other residents in designated common areas while maintaining social distance and wearing masks
  • Use of the community’s bistro during off-meal hours 
  • Scheduled access to community amenities, which may include the library, gym, and game rooms
  • Small-group clergy services and discussions

Phase Three: Communities that are have been in Phase Two for at least 14 days may enter Phase Three if they have also met applicable federal, state/provincial, and local requirements. During this time, infection control protocols remain in place and communities may offer expanded programming and visitation opportunities, including:

  • In-suite visits from friends, family, and Essential Caregivers, provided the county COVID-19 positivity rate is below 5 percent, and if guidelines established by local health officials and restrictions for assisted living communities allow
  • Dining room capacity increased to 50 percent with socially distanced requirements maintained
  • Limited community entertainers, other than singers, permitted in all neighborhoods with strict social distancing protocols in place
  • Resumption of community renovations, with all vendors being screened according to Sunrise protocol

Please know that we weigh these steps carefully. Things can change quickly in our current environment, which may impact our operations, and we ask for your continued understanding of the extraordinary circumstances that surround us all.

It is also important to remember that each community’s specific Phase One, Two, and Three plans may vary based on local area restrictions and other factors.