We’re expanding operations and welcoming brighter days.
Sunrise continues to actively monitor the global situation with COVID-19 (novel coronavirus). The latest information on our efforts can be found here.
Leadership Message: New Operating Guidelines
June 3, 2021
Dear Sunrise Residents & Families:
Since the beginning of the pandemic, we have all endured a number of challenges, changes, and disruptions to our daily lives. Through it all, Sunrise has prioritized the health and safety of our residents and team members and closely adhered to guidance from the Centers for Disease Control and Prevention (CDC) and other health and government agencies. In doing so, we have implemented various phases of restricted operations across our communities while still working hard to maintain the joy of Sunrise and create daily meaningful moments that we know are so important to our residents and families. It has been a whirlwind and we know it has not always been easy for you and your loved ones.
With that, we’re happy to share that brighter days truly are ahead as we introduce new operating guidelines for all of our communities, which will allow for more visitors, more activities and, importantly, more opportunities for the frequent in-person connections that our residents long for.
Going forward, we are moving away from a Phased Resumption of Operations. Instead, we are establishing a “new normal” that will help residents enjoy many of the activities and routines they experienced before the pandemic began. Specific community offerings will vary based on state and local regulations, community vaccination rates, and the vaccination status of each resident and visitor.
Examples of what residents may experience under this new operating model include:
A variety of indoor and outdoor group activities and special events
Open common areas and amenity spaces such as game rooms, libraries, bistros, and gyms where residents can be active and socialize
Open community dining rooms where residents can enjoy meals together
Community outings and day trips
Trips out of the community without having to quarantine upon return
Visitation with guests in their suites and community common areas
We encourage you to review this operations overview for more on what you may see and experience in our communities going forward. Your community leadership will provide specific details on what will be offered to you and your loved ones and when activities will resume.
While we are excited to introduce this new operating model, we know the pandemic is not yet fully behind us, so it’s important that we keep safety and infection control measures in place. This includes:
Any community that experiences a COVID-19 outbreak will return to restricted operations to help stop the spread of the virus
Communities will follow all federal, state/provincial, and/or local government and agency guidelines, which take precedence if they are more restrictive than Sunrise guidance
Team members, residents, and visitors—regardless of vaccination status—will continue to wear masks in community common areas
Residents will continue to practice social distancing when out in public among large groups of people in accordance with community and local guidance
We will continue to practice diligent hand hygiene and frequent cleaning of high-touch surfaces
We will continue screening protocols for residents, team members, and all visitors
This “new normal” is only possible because of the high vaccination rates among our residents and team members and the science behind those vaccines, which continues to validate their importance for helping prevent new infections and stop the spread of COVID-19. If you or your loved ones are still hesitant about receiving the vaccine, we encourage you to download this vaccine infographic to learn more.
We hope this new guidance brings you and your loved ones comfort, joy, and lots of in-person visits, face-to-face chats, and warm hugs. We cannot thank you enough for your ongoing trust, support, and incredible partnership.
As always, we encourage you to reach out to your community leadership with any feedback or questions. We remain committed to providing you and your family members with personalized, quality care and look forward to our bright future together!
Chief Operating Officer
Chief Clinical Officer
Leadership Update – Tuesday, March 23 12:00 PM EST
Welcoming brighter days at Sunrise with the COVID-19 vaccine.
National Update – COVID-19 Vaccine Update – Friday, March 5 12:00 PM EST
Recognizing team members for taking an important step to protect themselves against COVID-19.
National Update – COVID-19 Vaccine Update – Monday, January 11 9:30 AM EST
Sunrise residents and team members have started to get vaccinated.
National Update – Resident Engagement During the Holidays – Monday, December 21 12:00 PM EST
In a time of COVID-19, our community teams continue to tap into their creative talents to bring a special holiday season for residents.
National Update – COVID-19 Vaccine Update – Tuesday, December 8 9:30 AM EST
Sunrise is actively preparing for the distribution of the vaccine to residents and frontline team members as soon as December.
National Update – Testing Program – Monday, November 23 9:15 AM EST
Chief Clinical Officer Sue Coppola provides an update on Sunrise's surveillance testing strategy.
Leadership Update – Monday, November 9 9:30 AM EST
Leadership Message – Thursday, October 15 10:30 AM EST
Leadership Message – Thursday, September 24 11:30 AM EST
National Update – Friday, August 21 3:50 PM EST
Leadership Message – Tuesday, July 28 5:00 PM EST
Leadership Message – Monday, June 29 8:00 PM EST
Leadership Message – Friday, June 5 5:00 PM EST
Leadership Message – Thursday, June 4 3:00 PM EST
National Update – Monday, June 1 1:00 PM EST
CEO Message – Standing with Seniors – Tuesday, May 12 1:30 PM EST
National Update – Monday, May 11 12:00 PM EST
Leadership Message – Wednesday, May 6 9:00 AM EST
National Update – Thursday, April 23 6:15 PM EST
Leadership Message – Wednesday, April 15 5:00 PM EST
National Update – Wednesday, April 8 6:30 PM EST
National Update – Thursday, April 2 8:30 PM EST
National Update – Tuesday, March 24 10:00 AM EST
CEO Message – Friday, March 20 9:50 AM EST
National Update – Thursday, March 19 6:00 PM EST
National Update – Tuesday, March 17 6:45 PM EST
National Update – Monday, March 16 6:00 PM EST
CEO Message – Tuesday, March 10 5:00 PM EST
National Update – Friday, March 13 10:30 AM EST