Sunrise of Burlington

Staff are extremely kind and courteous. They care deeply about the residents. Facility is beautiful. Lots of sun and decorations. It was expensive but worth it.

Beyond friendly staff, clean, and attends to families needs. It has been a smooth transition from living independent to assisted care.

My aunt was taken care of from day one of her arrival at Sunrise. I would recommend to anyone. The staff is friendly and extremely attentive to all residents. They made the effort to get to know me as well as my aunt. They were all lovely.

Would definitely recommend Sunrise to others, and have received nothing but positive feedback from those who are aware of where mom is. This includes local businesses, friends, colleagues- all very comfortable and supportive of our choice to move mom to Sunrise. Our interactions with staff and management have all been positive. Mom is in the Reminiscence Care Unit and does receive additional services from a third party agency. Sunrise is my family's first direct experience with assisted living and we would not be there without the guidance of A Place for Mom. APFM was able to apply filters instantly to narrow down our options, eliminating those that were not appropriate for our situation. It could have taken us weeks to determine on our own, we are beyond grateful!

Sunrise is clean and staff are very friendly. Mom's room is beautiful. The majority of the staff are wonderful. Mom is very well cared for and monitored by a team. Recent changes to the leadership team with no explanation to family. A bit unsettling. Mom loves the food here. They have multiple choices at each meal and each is excellent. Lots of activities offered. They encourage participation too.

My mother was in the memory care unit here. I wished I had moved her there sooner. The staff on the whole were great. They seemed to really care, provided a greater level of attentiveness to my mother than we had experienced elsewhere, and even mourned with us and comforted us when she passed. My mother had been in memory care at Atria down the street. I couldn’t believe how much more Sunrise provided in services than Atria (like having a nurse on staff for most of the day), and it was even cheaper! There were lots of activities and I loved how well staffed it was. It was so easy to find a staff person when needed. It did feel like the outside, third party hospice nurses ran the show, at times, especially for higher need residents . I called once to ask some questions of the Sunrise staff when my mom was at the end of her life and they immediately passed the phone off to the hospice nurse to answer my question when my question was really for Sunrise. I found that, at the end of my mom’s life, it was extremely helpful having my mom in a place where there were a lot of memory care residents because that meant the third party hospice nurses were there most of the day as well (versus those nurses only being at Atria for a few hours a day), which was a godsend to both my mother and us as she transitioned at the end of her life. We appreciated the pool table and tv room downstairs as well, especially when I brought my children to visit. In terms of the negatives, there were a few disgruntled staff here and there (but honestly, you’d find that anywhere). More significantly, a few misstatements were made to me prior to signing the contract. I think they were innocent but a bit reckless in retrospect. I was told that the room rate would not be increased for us in January. (We signed in Oct.). When I was there to sign the papers, I was informed that was wrong and that promotion wasn’t valid at that time. What was I to do at that point? I later emailed asking if they could make an exception given that it was expressly stated to me otherwise leading up to the signing. The responses back were slow and not what I wanted to hear given their mistake. Additionally I was told a room had become available for my mom and that I could give notice to the facility that she was at. That turned out also to be wrong. The resident didn’t end up moving out, and I was in a very uncomfortable position of having given 30 days’ notice to my mother’s other place, and not having a room to put her into for a period of time. Luckily, it all worked out and they were able to get her into a different room in time, but that put me in an unduly stressful situation, where stress was already excessive. Lastly, parking is very tight there, but there isn’t much they can do about that. Again, I would have moved my mom there in a heartbeat and wished I had done it sooner, but they do need to be more careful about the representations they make to prospective families. Don’t be deterred by their waitlist. It can move more quickly than expected. I hope this review helps someone who has to go through the difficult process of having to find a place for their loved one.

I found a few caring people that helped my Mom. However most of the staff in memory care are cold and seem not to care at all! I would not ever recommend this place! I have seen the memory care area only because that's where my Mom was. Many of the staff don't seem to care about the patients at all, they are going through motions and mean and uncaring towards the patients themselves! No I would not recommend this place at all...

I had a hard time with the caretakers being unfriendly. They melt to themselves. My mom had a very hard time with them too. They didn't like her. They were mean to her. The ancillary staff were wonderful!!!! The person in charge of the caretakers was fabulous! She did all that she could to help them have a better relationship. All the other staff I can't say enough good things about. They were good to me and my mom And family. The facility was very nice, very clean and great place to live