Sunrise of Cascade

Just wanted to share a different perspective, especially after reading a recent review that might set a record for the longest run-on sentence ever written. Everyone is so happy to have Deb Ross back. She is one of the hardest working, most caring, and dedicated people I know. She puts her heart into what she does and truly wants the best for the residents and staff. It’s easy to criticize, but not everyone sees the full picture of what it takes to run a place like that day in and day out. Deb handles tough situations with grace, even when others may not. Im glad I got to meet her, and get to know her. Her character and commitment shouldn’t go unrecognized.

We are so happy we found Sunrise of Cascade! They took wonderful care of my father in his last few months. He kept saying he was in the “most beautiful place” and he was taken care of by his “guardian angels”. Our only regret is that we couldn’t convince him to look earlier, when he could have taken more advantage of all the activities they offered. We are forever grateful to his Angels!

Our loved one passed a month after moving in but the care was excellent. What we like the most about Sunrise of Cascade is the very caring helpful staff, especially under challenging conditions. They also handled bringing hospice in when that was needed. Of course this is based on experience from 2 years ago but we would indeed recommend this community to other families

We would highly recommend Sunrise Senior Living for anyone looking for a care home for their loved one. The entire staff was fantastic! They consistently delivered on the care package developed for our Mom in a very professional manner. Our Mom had significant memory and physical challenges and was always treated with respect and kindness. We are very grateful for the compassion and attention given to our Mom and wished we had moved her to Sunrise sooner. Sincerely, Ward Kelner, Andrea Keefer, Julie Kelner

[name removed] is absolutely AMAZING!!! Most of the care team are incredibly sweet, too. (We have our favorites) We like ce the event coordinator but unfortunately she is leaving. . It is 100% better than [name removed] But it also makes me sad that the activities director is leaving...

Sunrise of Cascade is the perfect place for my mom to live in memory care. The staff are all so kind and caring toward all the residents - and also to me as a visitor. Mom had been living alone and insisted she was happy that way, but what a difference once she settled in at Sunrise! She smiles and jokes and has started living her best life. She has made friends, she likes the food, she has her hair done every week, and the staff keeps her engaged with all kinds of fun activities to help keep her mind active. Once a month there is a Family and Friends event which is slways a lot of fun and a meaningful way for me to interact with mom, as well as with the other residents. From communication to comfortable facilities, to personal care and everything in between, I am delighted that we chose Sunrise of Cascade!

This place has the BEST care and long time staff in the Grand Rapids area! Many staff have been working here for years so the residents become comfortable with familiar smiling faces. Sunrise is the only place to turn to for senior living care!

Sunrise of Cascade is absolutely the best in all of the Grand Rapids, Michigan area. Team longevity is amazing with some staff being there for over 10 years. You can tell staff here truly care about the residents. Everyone is so helpful front the care managers to the office staff.

Sunrise is a relatively small, friendly community off the beaten trail in a quiet area of Cascade Township. It offers lots of various activities and a welcoming staff. The food is good with lots of variety. Option for beer or wine at dinner. Very nice to be all on one floor. Residents are friendly, which is not always the case. (Some homes have cliques, etc., who are not open to meeting others, but this has not been a problem for our resident.) Cost for meals for visitors just went up dramatically to where it doesn't really make sense, but that's ok. We sometimes just bring our own food in now if we eat with our resident. When our resident joined, there was a resident dog and we'd love to have one again as I'm sure our resident would move throughout the facility more just to be by the dog. Lovely we can bring family pets up to visit and residents are allowed to have a pet. I hope this isn't a weird thing to say, but the community always smells good - of food and other nice smells (if you get my drift). I think they work hard on this, and it's very much appreciated. I'm still not sure about the what and wherefores of billing - what we're charge to for what and what's included in each level of care - and this is the reason for my four instead of five star rating. (But my understanding is this is not unusual for Assisted Care facilities.) I would put Sunrise of Cascade on your list to check out if this description resonates with you.

My wife passed away almost 2 years ago, so changes might have been made in that period. When my wife was there, it seemed to me that there was a need for more on floor aids or staff. The aids that were there did their job, but they were very clearly overworked. It appeared that they were at their limit trying to keep up with all of the people in need. They had a laundry schedule but hardly ever kept with that. My wife constantly ran out of clean clothes and she had a lot of clothes there. I suggested to the management that they should hire a person that did nothing but the laundry and help with the serving of meals. (They had 2 washers and dryers on hand, but 1 one of them was broken for the whole 4 months that my wife was there.) When I suggested to the management about that hiring, I was told that the people on duty could handle the laundry. They appeared to not be open to suggestions.

We have been happy with Sunrise. It's not perfect, but better than average. Yes, I would recommend this community to other families based on the experience we have had so far.