Brighton Gardens of Charlotte

Brighton Gardens took my Dad into their Assisted Living facility under difficult circumstances and welcomed him. Over the past few months, I have really appreciated the care staff who take the time to call me regularly with updates. They let me know not only if there is an issue to deal with, but also contact me when things are going well. I have been helped when I've needed to find a doctor, audiologist, buy a new hospital bed,etc. As I live outside the USA, this has all made it much easier to care for my Dad from a distance. UPDATE May 2025 sadly, the initial positive experience wasn’t to last. Dad received very loving and dedicated attention from the care assistants, who continually went over and above to help him as his dementia worsened. Sadly, a new director was appointed and it was immediately clear that there was no interest from management in providing excellence of care. My father’s room was absolutely filthy, he was left half clothed on a bare mattress and when I visited I realized most of his bedding and lots of clothing had disappeared. I would have gladly provided more had anyone told me. When we moved him and asked for an exit interview, we politely expressed our disappointment to the director who completely ignored us as we spoke and simply completed a form confirming that Dad was leaving. Management needs to change. I can only say how much I admire the care staff who continue to work there with such poor management. Our over riding memory now is that the “powers that be” simply did not care.

All the staff at Brighton Gardens have made sure to understand my mom’s needs, from first contact to the present. They listened about budget, lifestyle and care needs and found the perfect plan. The facility is attractive and well kept. The food is tasty and a great variety is offered. The staff is genuine and friendly to Mom and family and friends when we visit. We’re so happy with our Brighton Gardens experience!

From the moment that we walked into Brighton we knew it was the right place for my mother in law. The staff is warm and welcoming and the facility is clean with cute decor. Lauren, Kerry and Paul thank you for everything you did to support us.

The staff is very caring. They treat my Mother like family. We are very happy with our decision to move to Brighton Gatdens.

I really like this assisted living. It is higher priced due to its South Park location but cozy and excellent quality care. My mom is in memory care and is very disabled and incapacitated. But they are doing an amazing job. She is in "total care" at Brighton Gardens memory care. She has been there for only two months so far. Many would say she belongs in a nursing home but the nursing homes she stayed in were understaffed and they made her stay in bed all the time because she can't get up on her own. She is doing better in total care at Brighton Gardens. Memory care is restrictive for the residents and challenging for the staff, sometimes it seems like they are herding cats, but they manage well there. The food is great and mom and I hang out up in the front area a lot so mom doesn't feel restricted. The front area and dining room are similar to a fancy hotel. The grounds are small but lovely. The front desk concierges are top notch. 9/3/2024 update: Mom is still at Brighton Gardens and they have been wonderful. Her health is always a struggle because of her infirmity but the memory care staff has been so sweet and caring.

Moved my mom here for dedicated assisted living because at 95 her needs and expectations for care have changed after 12 years of independent living in a CCRC. Rent, which includes 3 meals a day, is more affordable. All staff and care givers are courteous, professional and polite and have bent over backwards to make my mother comfortable.

My aunt has been a resident of BG of Charlotte since May 2023 and upon entry I was not the responsible party for her care so there were many aspects of the service that she was receiving that I was not familiar with when I did become the responsible party. One significant and recent event involved refilling prior meds that my aunt was on since entering the facility. There had been a mix-up in communication between myself and the Behavioral Specialist which resulted in my aunt not having her meds refilled, and at that time she had been off of them for approximately one month. During this time, my aunt's entire disposition changed, she was not engaged with others, she would barely eat and only wanted to be in the bed. I was not happy with the recommendation of the Behavioral Specialist so I sought out another resource and the resounding theme was that not one of the three resources I communicated with could see my aunt until October and it was/is only July. I was devastated, frustrated and terribly concerned that my aunt would steadily decline if she was not properly assessed and prescribed meds that would hopefully restore the energy that she demonstrated just a month prior. My solution was to take her to the ER so that someone could hopefully assess her and begin the process of getting her back on her meds. REM Coordinator, Fatou Jobe, is new at Brighton Gardens, but at a time when I felt a great deal of despair, she was informative, empathetic, and attentive to my concerns. She asked if I would take a moment to go with her and meet Nurse and Senior Care Director, Tammy Felver, prior to taking my aunt to the ER, and I agreed. I had the opportunity for the first time to give some real background information about who my aunt is. This had never been asked of me, and I was extremely frustrated that it did not appear important to her holistic treatment. To this end, Tammy asked me to simply allow her to make a couple of calls because she sincerely wanted to help ease my anguish about what I believed was a lack of care for my aunt's mental health. Tammy made some calls, had me to complete some paperwork and in a matter of minutes, arrangements were made to conduct an assessment on my aunt the next day by Psychiatrist, Dr. Gibbs. What a difference her efforts made. Subsequently the meeting and assessment was conducted and all of the effort paid off because my aunt was prescribed her prior meds. I'm a believer in that people don't have to be nice to you, but not only was Tammy and Fatou nice, they made a difference because they showed that they care not only about my aunt, but me as well. Getting old can be quite sad and depressing, most especially if the family member also has dementia, but having people who can be your eyes and ears when you're not present and who care for the well-being of your family member through times when she is often afraid, confused, and sad really makes a difference. Thank you Tammy Felver and Fatou Jobe for being present, active, and caring. You went the extra mile, and I appreciate it.