Sunrise of Lincoln Park

I am a house call dentist who has been tending to the residents at Sunrise of Lincoln Park for over three years, coming for emergencies and monthly for routine oral care. Rebekah Zhao, the Director of Nursing, is amazing. I go to over 18 homes, and working with all of the staff, from caregivers to Rebekah, is phenomenal. Caring, respectful, and always willing to jump up and help, no matter what time of day, has been consistent. I don't always get to meet the Director of Nursing. I can't always find staff to help me, or to show them, my dental findings. These two things are definitely NOT happening here. It is a pleasure to walk in and provide care. Could not recommend this home enough.

When I read reviews whether for a restaurant or another business, I take two things into consideration. If a very positive one it could be from family, a friend, or an employee. If a negative one, it could be a disgruntled employee. But I also keep in mind that I'm unaware of their background and their knowledge or lack of regarding the item they are reviewing. Im the daughter to the past review showing a bruised tenant along with the scathing review. I was also her POA, retired, and live a couple of blocks from Sunrise so I visited unannounced on an average of three time a week. Actually, I started visiting sunrise at least a year before moving my mom there to ensure I was confident to leave her in their care. My mom had several younger friends since she retired at 90 after working for school for 44 years. So she also had several friends visiting some multiple times. Besides locally one drove in from Cinninati and back the same day and one flew in from DC twice to visit her. I never thought my mother nor did any of her friends ever think she was abused or neglected in any way. I always observed the treatment and interaction between the staff and other tenants when I visited. I was actually astonish at the unrelentness patience and kindness the staff showed to the tenants even though they were not always kind to the staff. I knew the staff from the kitchen, housekeeping, activities, care takers, nurses, engineers, to the executive management. But to my knowledge the family member who wrote the review as well as other family members visited a few times the year my mom was there. Actually, it is most likely that two of the times they were at Sunrise was only to pick her up and take her out for special occasions/holidays. In all fairness, all except the one who wrote the review were still working and all live outside the city limits in the suburbs. The management did not know them until they met them for the first time at my mom's funeral. The first time a call was made directly to Sunrise by the family was a year after my mom was at Sunrise, a month before her passing. My mom broke her hip a year before she moved to Sunrise at 95. She refused to wear her hearing aides which escalated her dementia and balance loss. She reluctantly started using a cane at 96. After one fall she prematurely tore off a cast and another she refused to wear a sling. This led to her using her left hand to eat although she was right handed. She was already losing her appetite which she told me many years before her mother did at that age. She was always small but the lost of weigh caused further lack of strength and mobility. I spoke with closed friends months before regarding their mom's in assisted living facilities and they all said their mom's had falls at her age. Most people I believe would agree that her hereditary factors come into play with reference to our life expectancy. My mom was 96, her mother died at 96.

I’ve been volunteering at Sunrise of Lincoln Park for almost 4 years. After retiring, I was looking for something to fill my life & I found it at Sunrise. The people that work there are amazing, caring & fun. I work in activities with CeCe & Jim & they always have something going on whether it’s going to a museum, out to lunch, balloon volleyball, bowling, dancing, music performances-I could go on & on. The nurses & care managers are so kind & I can see they really care about the residents in our community. Sunrise has become my 2nd home & I'm there 4 days a week. I never thought my retirement would look like this, but I’ve never been happier. I would recommend Sunrise to friends & families needing the extra “special “ care that they can provide. From the kitchen to our Executive Director Renz, Sunrise of Lincoln Park really is the best!

Our experience at Sunrise has been outstanding. The care team (daily care givers, care managers, nurses) has been outstanding, doing their work with the right heart. Every employee goes above and beyond to help take care of my mother and make us all feel at home at Sunrise. The receptionists, the sales team, the maintenance team, the cleaning team - all go outsides of their direct duties to do what is required to make my mom's home at Sunrise a positive one. I've also been impressed with the providers they bring to round at their care team - HealthPro Heritage OT and PT, Dr. Martin, the podiatrist, etc. Thank you, Sunrise of Lincoln Park!

The staff is very engaged. Every time I have gone to them with a question or something that needs to get done they are very responsive. I have eaten there a few times and the food has been outstanding

My sister loves being in a place that treates her and all residence with kindness and respect. It’s almost like a hotel with a dining room on the first floor and each resident has their own apartment with small kitchen for snacks a modern bathroom and comfortable size bedroom. The food is great and multiple activities daily that stimulates creativity, interaction with other residents and easy group trips.

I am a private caregiver for a resident of 20 months so I see first hand what goes on from day to day. I have nothing but good things to say, from Miriam at the front desk to Dorothy, a care manager of almost 20 years. Everyone here goes above and beyond to ensure the residents have the best care and experience possible.

My dad went into hospice there and passed away on [date removed]. They work with Unity Hospice. They were terrific. And everyone at Sunrise treated us like family going through it all. I loved 3 of the CNAs. [name removed] and [name removed] and [name removed] were wonderful to my dad and our family. I also appreciated the quick responses to all of my emails to the head nurse and the activities manager and the executive vp. The only area that was a little disorganized was the billing dept

Sunrise really helped my family during our time of need. The staff was professional and supportive. Thanks Sunrise

Jessie & the staff are top notch! Definitely one of the best senior living places around!

My mom loves it there. I love the staff. No complaints. The staff is great! Activities are fun and they really involve the family as well. Lots of things to do and we would recommend this community to other families based on the experience we have had so far.

Everyone is helpful and welcoming. The food is fairly bland to meet multiple palates and diets. The soups are very good.

The staff genuinely cares about my Dad. They treat him with empathy and compassion. When there is a discussion to be had about him, I have been pleasantly surprised (shocked!) that the conversation is how WE can act together as a team to make something better for him (compared to his last AL facility where it always felt like they were complaining about him and it was on me to fix him or the situation). I also see the interactions between the staff members with each other. They care about each other and are extremely supportive and work to find ways to help one another. I recently overheard the maintenance crew talking about how to help each other with a difficult situation. It is clear there is collaboration and teamwork throughout the facility and with the families. It doesn't mean there aren't hiccups, but any concerns I've had have been addressed head on by the executive director, [name removed], and his team.